Outlook Error - 0x800CCC0E

I'm getting the following error when attempting to receive email.

Unable to connect to server. (Account 'something', POP3 Server 'yourdomain.com', Error number 0x800ccc0e)

How do I fix this?
90% of the time the problem lays with Outlook Express. (this error is also common with Outlook)

Usually you will find this problem is self correcting and will disappear. If it persists then the following contains information on troubleshooting this problem.

If you are using Microsoft Outlook Express and have Norton AntiVirus (NAV) Email Protection enabled. When you try to download email, you see one of the following error messages, or something similar:

Outlook Express POP3, Error 0x800ccc0e, Socket Error 10061

Outlook Express POP3, Error 0x800ccc0D, Socket Error 11021


If the link above takes you to Symantic Knowledge base home, select your Symantic product, then search for the name of your email client (e.g. outlook, eudora, netscape).

To further troubleshoot this error message,

1. Step one is to check your Outlook Express settings, making sure that the POP3 and SMTP servers are set correctly, and that your full user name and password are correct. (Tip - watch out for addresses with commas rather than full points). Then try to connect again.

2. If the settings are fine, but you are still having problems test your connection by following this procedure: Logon to the internet in the normal way. Click the START button, then RUN

Type in cmd on Windows NT/2000/XP or command on Windows 95/98/ME. This opens a new window, with black text on a white screen, or the opposite. Type in the following command exactly as it appears. You will not see what you are entering so take it slowly, and if you make a mistake, start again. Now first type the following


and hit the Enter key, you will then be connected to the email server. Type in USER your_username and hit the Enter key. You will then get a message +OK Please enter your pass, with the PASS command Type in PASS your_password and click the Enter key. If it is correct, you will get an OK MAILBOX OPEN

If you cannot do this, repeating the above steps with SERVER.LUNARPAGES.COM instead. If you can do this (please see below), you have connected to the POP3 email server and so the problem lies somewhere with Outlook Express or any email program you are using.

If your password is not accepted, you will receive an error message.

3. If you can't get in this way either, it could be that your email password has somehow become corrupted. Try changing it in the cPanel using the "Mail" > "Add/Remove Accounts" > "Change Password" option.

4. Are you running anti-virus software or personal firewalls? If so disable them and try again. If the problem has vanished, configuration of these products could be the problem, particularly if they are set to automatically scan incoming and outgoing emails.

5. Are you running Windows XP? If so, disable the firewall there too and try again because the firewall function in XP is enabled by default.

The basic checks have now been completed. If you are still getting this error message, there are two more drastic options to try. If you cannot even get connected to the Internet, then you will need to reinstall TCP/IP from scratch because some components of Windows has somehow become corrupted.

If you're still having problems, it could be that Outlook Express is itself corrupt. Microsoft's instructions on how to delete it and reinstall it, along with making a backup of your address books etc, are available for Windows 95, 98, and ME and for Windows 2000.

Note: where you see 'server' above for settings replace, with the actual server name that your account resides.

where you see 'yourdomain.com' replace this with your actual domain name.